Please, know that I am very pleased to be writing you this e-mail to congratulate your company on hiring a rare gem like Kim Powell. She provided excellent customer service and help me and my client understand and finalize a much needed First time homebuyers certificate. She went way over on extending customer service! We received our certificate QUICK and because of that we are closing our home loan on time! I’m sure your efficient staff had a lot to do with that too! Its just really nice to receive quality customer service. Kim Powell reminded me that there are still people out there that value there jobs enough to do a excellent work! Please give her a “way to go” recognition!
Please contact me if you need anything.
Donna Quintanilla Garza
Mortgage Loan Officer
Starkey Mortgage